About the Role
Our client is looking for a Customer Success Manager to support a growing portfolio of clients while assisting across Customer Success, Managed Services, and Support. This role is ideal for someone early in their career who is ambitious, highly communicative, and comfortable working directly with senior client stakeholders.
You’ll manage a small book of business, help execute managed services using their internal platform, and ensure clients have a strong, successful onboarding and ongoing experience.
Key Responsibilities
- Own relationships with a portfolio of clients, including founders and senior executives
- Drive customer satisfaction, retention, and revenue through proactive communication
- Lead client kickoff calls and onboarding presentations
- Support managed services by executing workflows within the PodPitch platform
- Assist with light support needs as required (cross-functional role)
- Set and manage client expectations clearly and professionally
- Collaborate closely with the CS team and leadership
What We’re Looking For
- 2–3 years of experience in Customer Success, Account Management, Client Services, or a similar role
- Exceptional written and spoken English
- Strong communication skills and executive presence
- Highly organized with strong attention to detail
- Comfortable working with minimal direction and owning outcomes
- Tech-savvy and confident learning new platforms (no engineering background required)
- Hungry, driven, and eager to grow within a fast-moving SaaS environment
Nice to Have
- Experience working with U.S.-based clients
- Background in SaaS, media, PR, or marketing-adjacent industries
- Prior exposure to revenue targets or variable compensation
What we offer
- Opportunity to work on cutting-edge products
- PTO, paid holidays & family leave
- Paid learning + sponsored certifications
- A dynamic and collaborative work environment
- Fully remote team with async-first collaboration
- Computer Sponsor program
- Payment in USD